Service Agreement

Recitals

hailO operates a technology platform connecting customers with independent drivers and/or shop partners for logistics, delivery, and related services. The Service Provider is an independent contractor. hailO does not provide transportation or sell goods — it only facilitates connections.

1. Scope of Services

The Service Provider agrees to:

• Accept and fulfill service requests through the hailO platform
• Ensure timely pickup, delivery, or order fulfillment
• Maintain professional conduct with customers at all times
• Comply with all platform instructions and policies

2. Term & Relationship

This Agreement is valid for 1 year, auto-renewable, and can be terminated anytime by hailO without notice.

3. Platform Access & Subscription (Driver Partners)

Driver Partners must pay platform usage / trip access charges / subscription fees with applicable tax to hailO via the payment gateway link provided. Payment MUST be made prior to accepting or undertaking trips.

4. Shop Partner (Merchant) Terms

If the Service Provider is a shop/merchant, they are solely responsible for product quality, pricing, packaging, and legal compliance (FSSAI, GST, etc.). hailO does NOT manufacture, sell, or store goods and is NOT responsible for product defects, expiry, or customer complaints.

5. Service Provider Obligations

• Provide true and accurate information at all times
• Maintain all valid licenses, permits, and documents
• Ensure vehicle (if applicable) is roadworthy and compliant
• Maintain active smartphone and internet connectivity
• Not misuse the platform or engage in fraud of any kind
• Not contact customers outside the platform for personal gain

6. Payments & Collection

Customer payments (UPI/cash/online) are directly between the customer and Service Provider. hailO is NOT a payment collector, payment intermediary, or responsible for payment disputes. The Service Provider is solely responsible for collecting correct amounts, issuing receipts, and handling disputes. Overcharging or fraud results in immediate termination and recovery of dues.

7. Cash & Transaction Liability

All transactions are independent transactions of the Service Provider. hailO has zero liability for payment failures, cash shortages, customer refusal to pay, or fraud by customer or Service Provider.

8. Fees, Taxes & Deductions

Platform fees/commissions may apply. TDS/GST is applicable as per law. The Service Provider is fully responsible for filing taxes and compliance with GST and income tax laws.

9. Strict Prohibitions

Immediate suspension or termination will result from:

10. Liability & Indemnity

The Service Provider is fully and solely responsible for accidents, injury or death, loss or theft of goods, legal violations, vehicle-related issues, and all customer claims.

11. No Liability of hailO

hailO shall NOT be liable for any loss of income, platform downtime, customer disputes, delivery delays, loss or damage of goods, or any indirect or consequential damages. hailO has ZERO liability arising from services performed by the Service Provider.

12. Suspension & Termination

hailO can suspend accounts instantly, block payments, recover dues, and take legal action. No prior notice is required for suspension or termination under any circumstance.

13. Dispute Resolution

• Governing Law: India
• Jurisdiction: Kolhapur, Maharashtra
• Method: Arbitration by a sole arbitrator

14. General Provisions

Electronic Acceptance: Digital acceptance of this Agreement is legally binding and valid under the IT Act, 2000.

Modifications: hailO can change terms at any time. Continued use of the platform constitutes acceptance of revised terms.

Severability: If any clause is found invalid, the remaining clauses remain valid and enforceable. All rights are reserved by hailO.

15. Declaration & Signatures

The Service Provider confirms that all information provided is true, they understand all risks involved, they accept full liability, and they agree to all terms of this Agreement.

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