Privacy Policy

This Privacy Policy explains how hailO collects, uses, and protects any information you provide while using our website or mobile application. This Policy is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules. Your privacy is important to S V SANGHVI TECNO PRIVATE LIMITED ("hailO"). By using our Services, you consent to the collection and use of your information as described here.

What Information We Collect

We may collect the following:

• Personal details such as name and job title
• Contact details including email address and phone number
• Demographic information such as address, postcode, preferences, and interests
• Transaction details, billing information, invoices, and saved preferences
• Information collected through surveys, feedback, or promotional activities
• Device-related data such as app install/uninstall activity

For Driver Partners, we may additionally collect: location data, profile photographs, government-issued identification (KYC), vehicle documents (registration, insurance, pollution certificate), bank account details, driving license, and fitness documentation. We may also conduct background verification checks through authorized third-party vendors.

How We Use the Information

• Maintaining internal records and improving our Services
• Enabling transactions and fulfilling contractual obligations
• Managing your account, usage, and processing payments
• Responding to queries, feedback, and support requests
• Sending important updates regarding Services
• Tracking service requests and delivery status
• Conducting research and analysis
• Sending promotional communications where permitted — you may opt out at any time

Data Security

We take appropriate security measures — physical, electronic, and managerial — to protect your information against unauthorized access, misuse, or disclosure, in line with applicable Indian laws.

Information Sharing and Disclosure

We may share your information with trusted third-party service providers under contractual obligations, government or law enforcement agencies when required by law, and entities assisting in service delivery, compliance, or fraud prevention. All disclosures are made in accordance with applicable legal requirements.

Prohibited Use

You agree not to upload or share any content that is defamatory, obscene, offensive, violates intellectual property rights, breaches any applicable law, misleads or impersonates another individual, threatens national security, or contains harmful software. hailO reserves the right to suspend or terminate access for violations.

Withdrawal of Consent

You may withdraw consent at any time. However, this may limit your ability to access certain Services.

Cookies

Cookies are small data files stored on your device to enhance user experience and analyze usage. You may accept or decline cookies through your browser settings.

Third-Party Links

Our platform may include links to external websites. We are not responsible for the privacy practices of such third-party platforms.

Updates to This Policy

hailO may update this Policy from time to time. Continued use of our Services constitutes acceptance of the revised Policy. Please review this page periodically.

Contact Us & Grievance Officer

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