Trip Charges paid by the Driver to hailO may be eligible for cancellation and refund. However, the Company reserves the right to investigate each request and determine an appropriate resolution at its sole discretion.
Refund Process
Cancel the Trip Package
The driver must cancel the trip package within 30 days from the date of purchase to be eligible for a refund.
Email the Support Team
Send a refund request to help@hailo.co.in with your trip package information, order number, and a clear description of the issue.
Await Review & Approval
The Company will investigate the request. If merit is found, you will be notified of approval via email.
Receive Your Refund
Approved refunds are processed within 7–15 working days from the date of cancellation, subject to the Terms of Service.
Final Decision
Company Decision is Final
Any decision made by the Company regarding refunds shall be final and binding. The Company reserves the right to reject requests that do not meet the eligibility criteria.
Contact for Refund Requests
Working Hours: Monday to Saturday (10 AM – 7 PM)
Please include in your email:
• Your order / trip package number
• Date of purchase
• A clear description of the issue